Your MEDIAGON questions,
answered simply.

No, that is not the aim of MEDIAGON. Calcium and magnesium remain in the water: the process targets limescale build-up, not a reduction in hardness.

A decrease in French degrees of hardness is therefore not the intended result. Expectations are clarified by examining your installation and the deposits observed.

A salt-based softener reduces hardness through ion exchange. MEDIAGON takes a physical approach to limescale build-up, without removing calcium and magnesium.

The two processes do not share the same aim of reducing hardness. A budget comparison does not demonstrate equivalent performance.

Yes. The minerals remain and can leave marks when the water evaporates.

The stated aim of MEDIAGON is to make deposits less adherent and easier to clean. Routine cleaning and the scheduled maintenance of your equipment must still be carried out.

The remedial effect aims to help existing limescale deposits in pipes break down gradually.

Its extent and timing depend on the condition of the installation and its operating conditions. Photographs of one case help observation, without establishing a time to results for another installation.

The How it works page presents information on the TÜV comparative test and associated documents. The installations page separately shows projects presented by CO2H2O.

A test, a photograph and an on-site observation do not describe the same thing. Their context helps explain what they show and frame your own project.

MEDIAGON fits around the existing pipe. Water continues to flow inside the pipe, without passing through an additional device inserted into the circuit.

The fitting area, diameter, material and access are examined to confirm the configuration. Any adaptations are specified in the proposal.

Provide the pipe material and its outside diameter in millimetres. An overview and a few photos of the available space help prepare the assessment.

For a home, the fitting guidelines shown on the feasibility page are indicative. Exact dimensions depend on the diameter and selected model: they are not universal measurements for collective or industrial installations.

Your municipality, a few details about your installation and, where available, photos. Attachments remain optional.

An existing softener quote can support a comparison for a home. For a boiler room or industrial process, drawings, equipment references and your operating observations can help.

Yes. Limescale treatment does not replace surface cleaning or the maintenance scheduled for equipment.

In a boiler room, hygiene monitoring and maintenance instructions still apply. In industry, process cleaning and disinfection are not the same as mineral descaling.

The price depends on the chosen configuration, the pipe diameter and any adaptations required.

Your proposal specifies the equipment, installation and included services. For a collective or industrial installation, scope, acquisition terms and follow-up form part of the project.

It helps prepare your project according to your situation: no treatment, an existing softener or a quote received.

In comparison paths, consumption and expenses are estimated from the answers and stated assumptions. An existing device's purchase price, already paid, is not counted again. The calculation does not validate feasibility or equivalent treatment performance.

The Home journey offers a 4-to-6-week trial, after the installation has been examined and subject to terms specified before fitting.

The configuration, price, observations and end-of-trial conditions are defined before you decide. This residential period is not an automatic trial period for a boiler room or industrial site.

The warranty covers the device. Coverage terms are specified in your CO2H2O offer.

It is separate from the trial period and operating observations at your installation. For a rental, the applicable terms are set out in the proposal and contract.

Not necessarily. MEDIAGON can be considered alongside the softener or as a standalone limescale solution, depending on the networks and equipment requirements.

When the softener is retained, its salt use and regeneration do not automatically disappear. The project starts by identifying the relevant uses and networks.

When the softener only supplies domestic hot water production, the cold water distributed to apartments remains unsoftened.

Both waters mix at the mixer tap. The project must therefore identify the area actually served by the existing treatment. This configuration is an example, not a rule applying to all boiler rooms.

These items form part of the assessment of a communal boiler room, together with the networks supplying them.

Domestic water must be distinguished from the primary heating circuit and the solar heat-transfer circuit. Installing on one network does not automatically allow conclusions about another circuit.

Yes. For collective and industrial projects, CO2H2O offers purchase, hire-purchase or rental only for a targeted remedial application.

The proposal specifies the network, duration, follow-up, necessary operations and conditions. A temporary rental does not promise permanent protection after the device is removed.

No. The current simulator specialises in keg washers.

It uses information including throughput, flow rate, diameter, material and the cost items entered. For other equipment, the industrial enquiry lets you present data relevant to the process.

Products and interventions, water and effluents, and production availability are three groups of costs to examine.

Current expenses are not automatically achievable savings. The analysis distinguishes documented costs, remaining expenses and the difference to estimate. Not all these items are already calculated by the current simulator.

No. Mineral descaling is different from hygienic cleaning, disinfection and other operations required by the process.

The maintenance and cleaning programme still needs to be examined with your technical team. The scope of a MEDIAGON project and monitoring points are defined before installation.

Describe the equipment, water uses, deposits observed and known operating conditions.

Photos, a diagram and available equipment references help the discussion. These applications remain separate from the keg-washer journey: no keg throughput is required for another process.

The Installers & Specifiers area allows you to discuss a professional project, documentation and collaboration terms with CO2H2O.

A property manager seeking a proposal for a building uses the apartment-building journey. A partnership enquiry concerns professional collaboration.